it's a curl thing

FAQ

Currently, we are only able to process and ship orders with billing and shipping addresses located within the United States. Unfortunately, we are unable to bill or ship to any other countries at this time.

If you’re wondering about the status of your order, the best way to check is to keep an eye out for an email with your shipping confirmation and tracking information. This email will provide you with all the necessary details on the whereabouts of your package.

If you have any further questions or concerns about your order, please don’t hesitate to reach out to us by email, contact@itsacurlthing.com  Our team is always happy to help and will do our best to provide you with any additional information you need.

We handle your purchase as swiftly as possible and cannot promise that we will be able to cancel it. Please contact our Customer Service Team to see if we can meet your request.

To ensure the safety and quality of our all-natural products, we are unable to guarantee their purity once they have been returned.  As a result, we regret to inform you that we cannot accept returns of these products due to hygiene and safety concerns. Please be mindful of this policy when making your purchase. Thank you for your understanding.

We take great care to ensure that our products are properly safeguarded during shipping. However, we recognize that once the products leave our facility, they may be subjected to various handling conditions that are beyond our control. In the unlikely event that you receive a damaged or broken product, please do not hesitate to contact our business office. We are fully committed to resolving any issues and ensuring your complete satisfaction with our products.

We craft our products in small batches to guarantee freshness, consistency, and perfection. Unlike mass-produced items that can linger on shelves for years, our products are designed to be used within 1 year or sooner for optimal quality.  While natural ingredients do contain some preservatives, they are less powerful than the synthetic preservatives found in many commercial products that are meant to extend shelf-life.

We craft our products in small batches to guarantee freshness, consistency, and perfection. Unlike mass-produced items that can linger on shelves for years, our products are designed to be used within 1 year or sooner for optimal quality.  While natural ingredients do contain some preservatives, they are less powerful than the synthetic preservatives found in many commercial products that are meant to extend shelf-life.